Eligibility

• Return requests must be submitted within 14 days of delivery.
• Items must be unused and in original condition with all tags attached, including any security tags, dust bag, box, cards, and protective packaging.
• Items showing wear, alteration, or damage (including odors or marks) are not eligible.
• Only items purchased directly from guccibeltbag.org are eligible for return/exchange.

How to start a return

1. Email [email protected] within 14 days of delivery. Include your order number, the item(s) you’d like to return, and the reason.
2. We’ll email you a prepaid return label and instructions. A $9.95 return label fee will be deducted from your refund, except for damaged/incorrect items.
3. Repack securely with all original packaging and drop off within 7 days of label issuance.

Request a label

Non‑returnable items

• Final sale or marked “non‑returnable” at checkout
• Personalized/monogrammed items
• Gift cards
• Used or damaged items not due to our error

Refunds & timelines

• Once delivered to our facility, allow 3–5 business days for inspection and processing.
• Approved refunds are issued to the original payment method only. Banks/card issuers may require an additional 3–7 business days.
• Shipping fees (if any) are non‑refundable. The $9.95 return label fee applies unless the return is due to our error.

Exchanges

• One‑time exchange for size/style of equal or greater value within the 14‑day window, subject to availability.
• If the desired item is unavailable, a refund will be processed per the policy above.
• Exchange shipping is on us for the outbound replacement within the U.S.

Damaged, defective, or incorrect items

• Please inspect your order upon delivery and contact us within 7 days if an item is defective, damaged, or incorrect.
• We’ll provide a complimentary return label and prioritize replacement or refund.

Order changes & cancellations

• We can modify or cancel orders within 2 hours of purchase during business hours. Email [email protected] with “Cancel Order #____” in the subject.

Return shipping fees

• Prepaid label fee: $9.95 (deducted from refund).
• No fee for returns due to damage, defect, or incorrect item.

Gifts

• Gift returns are eligible for a store credit e‑gift card to the original purchaser or to the recipient with proof of purchase.

International

• At this time, we ship and accept returns from U.S. addresses only.

Holiday return window

• Orders placed Nov 15–Dec 24 qualify for extended returns through Jan 15 of the following year, provided items remain unused and in original packaging.

Need help?

Customer Care: Mon–Fri 9am–6pm ET

Email: [email protected]

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Returns FAQ

How do I know if my return is approved?

We’ll email you once your return is inspected. If approved, your refund will be issued and you’ll receive a confirmation email.

Can I use my own shipping label?

We recommend using our prepaid label to ensure proper tracking and routing. If you use your own carrier, you’re responsible for loss/damage in transit, and the $9.95 label fee won’t be deducted.

Do you charge a restocking fee?

No. We do not charge a restocking fee on eligible returns.

Can I return a used item?

We only accept items in new, unused condition with all original tags and packaging intact.

When will I receive my exchange?

Once your return is in transit, we’ll reserve the requested item. After inspection, we ship the exchange within 1–2 business days if stock is available.

Policy last updated: January 2025. We may revise this policy at any time; changes apply to future orders.